Refund policy

At Bright Chef Hub, we believe that everyday dining products should bring convenience, comfort, and a pleasant experience to the table. Whether you are choosing dinner plates for family meals, bowls for soups and side dishes, or soup spoons for serving and enjoying your favorite dishes, we want you to feel confident when shopping with us.

This Return and Refund Policy explains the conditions and procedures for requesting a return, refund, exchange, or replacement for purchases made through https://www.brightchefhub.site/.

Our goal is to handle concerns fairly, communicate clearly, and provide appropriate solutions when an order does not meet reasonable expectations.

1. Return Period

Customers may request a return within 30 days after the date the order is delivered.

To qualify for an ordinary change-of-mind return, products should generally meet the following conditions:

• The merchandise must be unused and in its original condition.

• Products should be clean and free from food residue, stains, scratches, or signs of use.

• Original packaging, protective materials, and included components should be retained where reasonably possible.

• The returned items must correspond to the products originally purchased.

• The customer must provide sufficient order information for us to identify the transaction.

A return request should be submitted before the end of the applicable 30-day period. Please contact us before sending any merchandise back so that we can provide the appropriate instructions.

2. Product-Specific Return Conditions

Because our store focuses on dining and food-service accessories, different product types may require different return considerations.

Dinner Plates

Dinner plates intended for food service should be returned unused, unwashed, and in their original condition for ordinary preference-based returns.

Please ensure that plates are protected against movement and impact during return shipping. Items showing chips, cracks, stains, food residue, or damage caused after delivery may not qualify for an ordinary change-of-mind return.

If a plate arrives broken, chipped, or otherwise defective, please contact us with photographs and your order details so that we can review the issue.

Bowls

Bowls should be returned unused and free from food residue, detergent marks, or other signs of use. Any included accessories or packaging components should be returned where applicable.

Customers should not return bowls that have been damaged through improper handling or use as though the damage were a manufacturing defect. However, if a bowl arrives damaged, defective, or materially different from its description, please contact us for an appropriate resolution.

Soup Spoons

For food-contact and hygiene reasons, soup spoons must be unused and clean to qualify for an ordinary change-of-mind return.

Products that have been used for eating, washed after use, or returned with food residue may not qualify for a standard preference-based refund.

This condition does not limit a customer's rights when a spoon is defective, damaged upon arrival, incorrectly supplied, or otherwise eligible for a remedy under applicable law.

3. Damaged, Defective, or Incorrect Merchandise

We take product concerns seriously. If your order contains a broken plate, cracked bowl, damaged spoon, missing item, or merchandise that differs materially from what you purchased, please contact us promptly after discovering the issue.

To help us review your request, please provide:

• Your order number.

• The name of the affected product.

• A short explanation of the problem.

• Clear photographs of the affected item.

• Photographs of the outer shipping package and protective packaging, if relevant.

Please do not use tableware that is cracked, chipped, broken, or otherwise appears unsafe for food contact.

After reviewing the available information, we will determine an appropriate resolution based on the circumstances and applicable law. Depending on the issue, this may include a replacement, exchange, refund, or another suitable remedy.

4. How to Submit a Return Request

To request a return, please email:

[email protected]

Use the subject line:

Return Request – Order [Your Order Number]

Please include your name, order number, product details, and the reason for your request. Our team will review the information and provide instructions if the return is eligible.

Please do not mail merchandise to the return address before contacting us. Sending an item without receiving return instructions may delay the review of your request.

Designated Return Address:

YRWAY.LLC
4400 Gulfstream Rd
Lake Worth, FL 33461
United States

5. Return Shipping Costs

For ordinary change-of-mind returns, the customer is generally responsible for return shipping costs unless we agree otherwise or applicable law requires us to cover those costs.

If a return is necessary because merchandise arrived defective, damaged, or incorrect, we will review the circumstances and provide an appropriate resolution, including reasonable return-shipping arrangements where required.

We recommend using a shipping service with tracking and retaining the shipping receipt until the return has been received and reviewed.

Because plates and bowls may be fragile, please use suitable protective packaging and take reasonable care to prevent breakage during return transportation.

6. Refund Review and Processing

Once an approved return has been received, we may inspect the merchandise to confirm its condition and eligibility.

If the return is approved, the refund will generally be issued to the original payment method. The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

The refundable amount will be determined according to the reason for the return, the merchandise involved, the original transaction, and applicable legal requirements.

If a refund cannot be completed through the original payment method, we will contact you to discuss an appropriate alternative consistent with applicable law.

Any refund required under federal or state law will be handled within the legally applicable timeframe. Mandatory refund requirements take precedence over ordinary store inspection procedures.

7. Order Cancellation Requests

If you wish to cancel an order, please contact us as soon as possible at [email protected].

We will make reasonable efforts to stop an order that has not yet entered fulfillment or shipment. Once a package has been shipped, cancellation may no longer be possible before delivery, and the ordinary return procedure may apply.

If we are unable to fulfill an order within the timeframe required by applicable law, we will provide the required notice and cancellation or refund options.

8. Exchanges and Replacements

If you would prefer a replacement or exchange rather than a refund, please contact our customer service team.

An exchange or replacement may depend on product availability, the condition of the original merchandise, and the nature of the reported issue.

If the requested replacement is unavailable, we will discuss another appropriate resolution.

9. Packages Returned to Sender

A package may be returned to us because of an incomplete address, unsuccessful delivery attempts, refusal of delivery, or other shipping circumstances.

If your package is returned to our facility, please contact us so that we can review the shipment and discuss available options.

Any additional charge for reshipping an order will be communicated before the new shipment is arranged, except where applicable law requires a different result.

10. Consumer Protection and Legal Rights

This policy describes our ordinary store procedures. It does not waive or restrict consumer rights that cannot legally be excluded under applicable federal or Florida law.

In particular, restrictions on ordinary change-of-mind returns do not eliminate remedies that may be available for defective merchandise, inaccurate descriptions, incorrect shipments, or other legally recognized issues.

11. Contact Information

For return, refund, exchange, or product-quality questions, please contact:

YRWAY.LLC
Attn: Josue Anaya Agustin
4400 Gulfstream Rd
Lake Worth, FL 33461
United States
Email: [email protected]

Thank you for shopping with Bright Chef Hub. We appreciate your trust and welcome the opportunity to help resolve any concerns with your order.